Ordering, Returns, Replacements, and Warranty

Returns, Replacements and Warranty

Returns will be accepted before 30 days after a client receives items. Returns will only be accepted on unused, working items. Any item that have been used (i.e: Rockwool or Propagation blocks), will not be accepted. The customer is responsible for shipping the items back to the seller for inspection. With that, the buyer is also responsible for any fees associated with shipping. For new items returned, the seller will not bill the buyer a restocking fee. 

Warranty for each item will be stated on the product page, if no warranty is mentioned, there is no warranty for the product. If an item breaks within the warranty period, the customer will be responsible to return the item at their cost. A replacement will only be issued if the fault of the item was due to a manufacturing defect. The following reasons are not covered under warranty: electrical storms or surges, floods, water damage, physical damage or abuse. It will be up to the discretion of the seller, if a  warranty will be issued. As sellers, we only warranty items, issued under the “Good 2 Grow” brand name, returning another sellers item to us for a warranty return is considered mail fraud and will be treated as such.

At times, during shipping, packages are lost or damaged. These are external factors that, as sellers, we try to mitigate as best as possible. As sellers, we package items to ensure the safest delivery to the customer. Filling a claim for goods damaged on delivery, takes approximately 1 week to process and during that time, we ask you, the customer, to be patient with us. If a buyer’s package is broken beyond any usable repair, as sellers, we will replace it free of charge. If a buyer’s package is missing, we, as sellers, will do our best to locate it. Each case is unique, so please be patient. Please feel free to contact support@good2grow.ca with any of these claims.

ALL TERMS ARE SUBJECT TO CHANGE AT ANY TIME.

Notice Concerning the Quebec Legal Warranty

The Consumer Protection Act provides a warranty on the goods you purchase or lease: they must be usable for normal use for a reasonable length of time.

 

(The merchant is required to read you the above text)

 

The Consumer Protection Act gives a warranty on all goods you purchase or lease from a merchant.

 

The goods must be usable:

-     for the purposes for which they are ordinarily used (Section 37 of the Act); and

-     in normal use for a reasonable length of time, which may vary according to the price paid, the terms of the contract and the conditions of use (Section 38 of the Act).

 

For more information on this legal warranty, go to the website of the Office de la protection du consommateur at www.opc.gouv.qc.ca.

Ordering

A buyer can order all items directly with a sales representative. As sellers, we accept e-transfers, direct deposits along with PayPal. All Items have shipping rates included within the stipulated price. However, as sellers, we, reserve the right to add a surcharge for shipping of over-sized items or items shipped to rural areas. Shipping delays can occur because of invalid addresses, or non-matching billing addresses. Weather delays can also delay packaging & shipping time. As a buyer, we expect patience as sometimes external circumstances effect shipping times.

 

ALL TERMS ARE SUBJECT TO CHANGE AT ANY TIME.